LUXORA POLICIES

Privacy Policy

Effective October 31, 2026

Luxora Elite Cleaning SA (“Luxora,” “we,” “us”) uses information to respond to requests, arrange and provide cleaning and concierge services, operate client and staff accounts, process authorized payments, and maintain service and business records. This notice covers our website, client app, service communications and related operational records.

Information we collect

You may provide your name, email address, phone number, service address, company/site contact details, requested services, scheduling preferences, messages and property access instructions. Account and service records may include sign-in identifiers, appointment history, estimates, invoices, payment status and processor references, rewards activity, signed forms, authorizations and support requests.

Depending on the service and tools used, records may include property/service photos, SiteTag scan and job activity, associated time and location information, and uploaded receipts or documents. Receipt processing may extract merchant, date, line items and amounts from an image. Photos and receipts can contain information about other people; provide only information needed for the service and avoid sensitive unrelated material.

Our services and infrastructure may record technical information such as IP address, browser/device information, sign-in activity, security events and request logs. The app uses device permissions for relevant features, such as taking a photo or recording location for supported job activities. The permission request and device settings allow you to control access; declining a permission may prevent that feature from working.

How information is used

We use information to communicate with you; assess requests and prepare estimates; coordinate access and service delivery; document work and resolve issues; manage accounts and authorized payments; maintain accounting and audit records; protect the service and investigate misuse; and meet applicable legal obligations. Service documentation photos and marketing use are separate purposes. Marketing use of customer/property photos should follow the permission and limitations agreed with you.

Service providers and disclosure

We use technology providers to support these activities. Our systems use Supabase for account, database and file services, Stripe for supported payment transactions, Cloudflare for website delivery, and email delivery services for transactional communications. Providers may receive the information needed to perform their role. Some services or configurations may process information outside your state or country.

Payment details entered into an approved processor are handled through that processor's payment flow. Do not send full card numbers, CVVs, account passwords or alarm passwords in general messages, uploaded forms or service notes. Luxora's records may include billing details, limited payment-method information, authorizations and transaction references.

Authorized staff and service personnel may access information needed for their responsibilities. We may disclose relevant information to comply with law, respond to lawful requests, investigate fraud or security incidents, or address legal claims. A vendor's own notice also describes its handling of information on its services.

Website technologies and communications

Website hosting, sign-in and embedded resources may use local storage, cookies or similar technologies. Browser settings can affect these technologies and may also affect sign-in or other functions. Contact us about communication preferences. Service, account or transaction communications may still be needed to handle an existing request or account.

Retention and security

Retention depends on the purpose of the record and applicable operational, legal, tax, accounting, dispute and security requirements. Removing an item from an active view or closing an account may not erase associated audit evidence, required records or backups immediately. We use access controls and other safeguards, but no system or transmission method can be guaranteed completely secure.

Questions and privacy requests

Contact info@luxoraelitecsa.com or (210) 646-4287 with privacy questions or requests concerning your information. Do not include payment credentials or passwords. We may need to verify your identity and authority before discussing or changing account records. Rights and available exceptions depend on applicable law and the information involved; this policy does not limit rights you have under that law.

Changes

The effective date appears above. Material changes and any notice or consent required by law will be addressed when the policy is updated.