LUXORA POLICIES

Service Terms

Effective October 31, 2026

These terms describe general conditions for residential, commercial and concierge services offered under the Luxora Elite Cleaning SA brand (“Luxora”). Your accepted estimate, service scope, written authorizations and any signed service agreement describe the work for your property or request. A specific signed agreement may establish additional or different terms; questions about conflicting documents should be resolved in writing before work begins.

Requests, estimates and confirmation

Submitting an inquiry or booking request does not by itself confirm a service appointment, arrival time, final price or availability. Confirm the accepted scope, location, timing and price with Luxora. An estimate is based on the information available; disclose relevant property conditions and requested tasks so that the work can be assessed accurately.

The agreed scope identifies included areas and tasks, exclusions, frequency and approved add-ons. Additional work, material changes or third-party purchases require authorization and any related price or scheduling adjustment before commitment. Recurring service details should be recorded in the accepted service schedule.

Property access and safe working conditions

Provide accurate contact and access information and ensure the person authorizing service has authority for the property or business. Explain parking, entry, restricted areas, pets, occupants, special surfaces and relevant hazards. Coordinate keys or access devices through the agreed process; do not place alarm passwords or payment credentials in general forms or messages.

Commercial clients should identify the on-site representative, authorized service areas and applicable site/security or safety requirements. Luxora may need to pause, decline or revise work if access is unavailable, conditions are unsafe, or the requested work differs materially from the agreed scope. Any resulting charges or revised work must be addressed under the applicable agreement and disclosed policy.

Pricing and payment authorization

Review the estimate or invoice for the service price, approved additions and applicable taxes. Payment timing and method are established in the accepted agreement or invoice. Deposits, recurring charges, cancellation charges and third-party expenses require clearly disclosed, agreed terms; this document does not establish a blanket deposit or fee.

Use the approved payment flow for card details. A card authorization or hold is different from a completed payment. An authorization to charge is limited by the transaction or future-service terms you approve. Contact Luxora if a payment, invoice or authorization appears incorrect.

Concierge and third-party purchases

Luxora will seek confirmation of a proposed third-party purchase and its cost before commitment. Review applicable vendor terms, including any cancellation or refund limits, before approving the purchase. A vendor purchase may have different refund rules from Luxora's own service charge. No universal non-refundable purchase rule is created here.

Documentation and concerns

Service records may include estimates, signed acknowledgments, approved scope changes, completion notes and authorized documentation photos. Review a completion record and identify any exceptions or follow-up items. Signing an acknowledgment does not waive rights that cannot legally be waived.

For a service concern, damage report, missing-item concern or reclean request, contact Luxora with the service date, affected area and a description. Relevant photos or documents can help with review. Resolution depends on the facts, applicable agreement and law; these terms do not establish an automatic refund, fixed reclean guarantee or reporting cutoff.

Cancellations and rescheduling

See our Cancellation and Refund Policy and the specific terms provided for your booking. Contact Luxora when you need to change timing, terminate recurring service or address access problems. Cancelling an appointment does not itself issue a refund or cancel a separate vendor order.

Contact

info@luxoraelitecsa.com · (210) 646-4287

These terms do not remove rights or remedies available under applicable law.